Privacy Policy

This Privacy Policy describes the practices of Lucky Tiger Casino (“Lucky Tiger”, “we”, “us”, or “our”) regarding the collection, use, storage, disclosure, and protection of your personal information when you access and use our website and services. We are committed to safeguarding your privacy and complying with all applicable laws and regulations in Australia related to the protection of personal data.

1. Information Collection

We collect personal information that you voluntarily provide when you register for an account, make a deposit, participate in games, contact customer support, or use other features of the website. This information may include, but is not limited to:

• Full name
• Date of birth
• Residential address
• Email address
• Telephone number
• Username and password
• Payment information (e.g., credit or debit card number, e-wallet details)
• Transactional and gaming history
• Identification documents (as required for verification)

We may also collect certain non-personal information automatically through the use of cookies, log files, and similar technologies. This may include your IP address, browser type, device information, access times, and referring website addresses.

2. Use of Information

Your personal data may be used for the following purposes:

• To verify your identity and age
• To process your registration, account management, deposits, and withdrawals
• To provide, operate, and improve our services
• To communicate with you regarding your account, transactions, or customer support inquiries
• To detect and prevent fraud, money laundering, and other illegal activities
• To comply with legal obligations and regulatory requirements
• To conduct analytics and improve website functionality and user experience
• To enforce our terms and conditions and other policies

3. Disclosure of Information

We do not sell or rent your personal information to third parties. Your information may be disclosed in the following circumstances:

• To service providers and partners who assist in operating the website or providing services (such as payment processors, IT providers, and customer support services), subject to strict confidentiality agreements
• To regulatory authorities, law enforcement agencies, or other governmental bodies, in compliance with applicable legal and regulatory requirements
• To protect the rights, property, or safety of Lucky Tiger, our users, or others
• In the event of a business transfer, merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction

4. International Transfers

Your personal information may be transferred to and processed in countries outside of Australia, where data protection laws may differ. In such cases, we take all reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security assessments. While we strive to safeguard your information, please note that no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer required, it will be securely deleted or anonymized in accordance with applicable laws and our internal policies.

7. Your Rights

In accordance with Australian privacy law, you have the following rights regarding your personal information:

• Access: You may request access to your personal data that we hold, subject to verification of your identity
• Correction: You may request correction of your personal information if it is inaccurate, incomplete, or out-of-date
• Deletion: You may request deletion of your personal data, subject to legal and regulatory retention requirements
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time
• Complaint: You may lodge a complaint with a relevant supervisory authority if you believe your privacy rights have been violated

To exercise these rights, please contact us using the details provided below. We may require proof of identity before processing your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and deliver relevant content. You may manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Third-Party Links

The Lucky Tiger Casino website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, and the revised policy will be effective upon posting. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected] or through the contact options provided on our website.

This Privacy Policy is effective as of 2024 and applies to all users accessing Lucky Tiger Casino from Australia.